Theories of Deceptive Design Patterns

The foundation for the starting point of the work is the “Dark patterns Taxonomy”, developed by Harry Brignull, which provides a detailed classification of different types. (Brignull, 2011) Additionally, there are several explanatory approaches or theories that have been proposed to explain the use of dark patterns in user interface design. One theory is that dark patterns are the result of a conflict between the interests of the designers, who are often motivated by profit or other commercial goals, and the interests of the users, who may not be aware of the manipulation. This theory suggests that designers use dark patterns because they are more effective at achieving their goals than other, more transparent methods of persuasion. (Fogg, 2003, p. 16)

Another theory is that dark patterns are the result of a lack of ethical awareness or consideration on the part of designers. This theory suggests that designers may not be intentionally trying to deceive or manipulate users, but rather they may be unaware of the potential negative consequences of their design choices.

There has been much debate in the field of human-computer interaction (HCI) about the ethical implications of dark patterns and the role of designers in promoting or preventing their use. Some HCI researchers argue that designers have a responsibility to consider the ethical implications of their work, and to design interfaces that respect the autonomy and well-being of users. (Harris & Light, 2012, p. 51) Others argue that it is not the role of designers to dictate user behavior, and that users should be empowered to make their own decisions about how to interact with technology.

There are several principles that have been proposed to guide the ethical design of user interfaces, including transparency, fairness, choice, and respect for user autonomy. These principles can help designers to create interfaces that are more transparent and less manipulative, and that give users more control over their interactions with technology.

Persuasion is the act of influencing someone’s beliefs, attitudes, or behaviors through communication. It is a common goal of marketing and advertising and is often achieved by various techniques such as appeals to emotion, appeals to authority, and framing. In the context of dark patterns, persuasion is used to manipulate users into performing actions that they might not otherwise perform and is often achieved through deceptive or manipulative techniques. (Hassenzahl & Tractinsky, 2006, p. 92)

Sources:

Brignull, Harry. ‘Dark Patterns: Deception vs. Honesty in UI Design’. A List Apart (blog), 1 November 2011. http://alistapart.com/article/dark-patterns-deception-vs.-honesty-in-ui-design/.

Fogg, B. J. ‘Persuasive Technology: Using Computers to Change What We Think and Do’. Ubiquity 2002, no. December (December 2002): 2. https://doi.org/10.1145/764008.763957.

Harris, J, and B Light. 2012. “Ethical Design and the Responsibility of HCI.” Interactions 19 (5): 50-53.

Hassenzahl, M, and N Tractinsky. 2006. “User Experience – A Research Agenda.” Behaviour & Information Technology 25 (2): 91-97.

Deceptive Design Patterns – Psychology of decision making

Within todays blogpost I tried to focus more on the psychological aspect of decision making in general and researched some psychological models.

Decision making is the key element of user interaction, hence a big opportunity to manipulate user behavior purposely. For this we need to understand how the process of decision making works. Cognitive psychology research states that there are two opposing systems within human decision making. One works unconsciously, quick and without any effort as it is based on emotions and finding a simple solution. The other one is rather slow and conscious, because it relies on processing data, thinking through possible outcomes and making reasoned choices. Most of the time (95 % of cognitive activity) decisions are made unconsciously – using the first system. Those are intuitive choices and usually linked to going with your gut („Bauchgefühl“). Another important factor in the decision making process is the mood of the user. This in turn can be consciously controlled by various design aspects (e.g. color, visuals or creating experiences). A common way to influence user decisions is nudging. Nudges are defined as following: “changes in choice architecture that predictably influence decisions without restricting freedom of choice” (Peer, E.: Nudge me right: Personalizing online nudges to people’s decision-making styles. SSRN Electronic Journal. 2019, January 29). A famous (positive) example for this is the default choice for organ donors to make it an effort to opt out. Of course this can also be implemented in a negative way and be turned into a deceptive design pattern*.

Don Norman also researched on how emotions influence user behavior in his book „Why we love (or hate) everyday things“. He refers to three levels of the emotional system: the visceral, behavioral and reflective levels. Firstly visceral design is all about the visual aspect of objects or websites. As many objects and companies offer one and the same function, the „looks“ or branding is the only way to differentiate between them. Especially colors, shapes or styles play a big role here. Secondly behavioral design is defined by usability and the way the products works in an environment. Creating pleasure and enjoyment by using the product is the main goal to create positive emotions. Last but not least reflective design is about rationalization of a product. Reflecting on all known information about this product and making a thoughtful decision. So this aligns with our second system of decision making – the conscious one.

Source: https://behaviormodel.org

In Foggs behavior model he describes how behavior can be changed with a trigger depending on motivation and ability. The higher the motivation and the easier the task, the more likely is a trigger to succeed. Motivation itself can be divided in intrinsic motivation, triggered through curiosity or meaning, and extrinsic motivation, referring to money or rewards. While extrinsic factors work better for basic routine tasks, complex tasks usually need intrinsic drivers. Examples for ability factors, that can be shaped by designers, are time, resources, effort, …

Next steps:

  • Analyze specific tools of „dark psychology“
  • Find best (or in this case worst) practice examples for each tool
  • Find out if they can be reversed / turned into a light pattern

Sources:

https://www.interaction-design.org/literature/article/norman-s-three-levels-of-design

https://dl.acm.org/doi/10.1145/3173574.3174108

https://doi.org/10.17011/ht/urn.202008245641

https://behaviormodel.org

* formerly called “dark pattern”