Why is empathy in medical application design so difficult? Empathy is the ability to empathize with other people’s situations without having to live the same experience. Thanks to it, we can understand the problems they are struggling with and the feelings that they are going through. Unfortunately, in designing for sick people, we cannot feel and close to what they are experiencing now, we can process information only under the prism of our own experiences and the only thing we can do is, at least, generally imagine what a person was going through. That is why we need to do thorough research and talk to patients, but unfortunately, that will not be enough.
In my research, I do not have the opportunity to do an interview yet, but I need at least a little closer to the experience and feelings of one of the target groups. That is why I decided to take the appropriate steps. I found patient interviews and started watching them. I must admit that it is hard because the topic is unfortunately very difficult.
If you are interested, you can watch some interviews on this page: https://www.cancerquest.org/videos/interviews/patient